The chart is not loading
Check the selected contract, data source and connection.
Check the data source
Confirm whether you are viewing Demo market or a connected account. Demo uses synthetic data; connected charts require an available market data channel.
Check the selection
Select a contract and timeframe. Confirm the full contract symbol and exchange. Access to an instrument depends on the connection and its permissions.
If it still does not load
Check your internet connection and any message in the workspace. If the issue continues, contact support with the contract, timeframe and time of the issue. Do not repeatedly submit trading actions to test connectivity.
Still need a hand?
Get in touch with the EdgeX team.