Trouble signing in
Common checks for account access and unavailable sessions.
Use the original method
Use the email and password for your EdgeX account, or the Google sign-in option if that is how you registered. Trading provider credentials do not sign you in to EdgeX.
Verification and recovery
Follow any email verification prompt. If you have forgotten your password, use Account recovery. Never share the links or codes from these emails.
Service unavailable
If EdgeX reports that it cannot reach the service or check your session, check your internet connection and use Retry when offered. A service error is different from an incorrect password.
Still need a hand?
Get in touch with the EdgeX team.